Chapters of Care - Privacy Information

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About Chapters of Care -

• We are a small business partnership, our ABN is - 46 826 264 308, Registered for GST.
• We own this website domain - www.chaptersofcare.com.au 
• We  will not on-sell any personal details of any clients or customers - never ever.
• We are currently an "unregistered NDIS Provider" therefore we can assist "self managed" and "plan managed" participants, not "agency managed".
• All financial shopping transactions in store and on the website are undertaken by Square, Paypal (for credit card use & security via their website) or direct deposit to our Bank Account with Macquarie Bank. Any payments made via these methods will generate a receipt if required & as per consumer law.
• Any links to other websites are provided for your entertainment or convenience      only, and do not represent any product endorsement and are used at your own risk.
• We do not currently have any affiliation with any continence product company or sell any products. 
• Where possible, we do try to source products we use in our clinic practice and product      recommendations from Australian manufacturers & Australian owned companies.
• Naturally, this website, its content, fees, information can be modified at any time      by Chapters of Care.
• The information requested by us is only to provide a suitable level of service to you. We will ask for basic personal information including, but not limited to - your names, home / mailing address, contact phone numbers, email address, selected medical details, which Doctors surgery you attend, for example, in order to provide you with an appropriate level of service.
• With your consent, we can arrange product samples (eg pads) to be mailed directly to you. This would involve providing your name & address and  products requested, to the sample request online platforms & company websites that will be discussed with you. ​
• Client follow up may occur via the use of consumer feedback surveys - we value      your feedback for continued service development. We may request evaluation of service either via Survey links or by using our 'contact us' e-form on our website. Responses are encouraged but are optional. 
• Reviews / Star ratings are different to consumer feedback surveys & we must abide by AHPRA guidelines about unsolicited client reviews on online platforms eg Google reviews. 
• Correspondence either electronic or paper based is stored securely & appropriately. 
• Anti-Virus software is utilised.